0 comments
Not resolved
2.1
Details
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website

Yes, their billing sucks. Although I pay bills on time every bill from them says that my account is on hold because of non-payent. When I call them they say that everything is OK and to ignore it.

The CGMS is very inaccurate. I have had levels as low as 36 and the meter was showing 90's. (See snapshots of the CGMS Data Sheet) When you call them it is always your fault or everything is within + or - 20%. The Enlite sensors are supposed to be better and accurate for 6 days. The old ones were good only for 3 days, but I used to restart the same sensor and get 6 days out of it, as suggested by my CDE. So the new one is no different.

The pump itself is OK.

I tried to file a complaint with FDA using Form 3500B. This form must be faxed, cannot be sent as email attachment. The problem is: some fields have so much data in them, one has to scroll down to read everything. When it is printed only the top few lines print. I called FDA, but should have known better than that. Nobody over there could tell me how to do file on line.

I got the pump and the CGMS about 6 months ago, so will have to wait for another 2-1/2 years to get another one, according to the insurance co.

Big companies can get away with such things.

Reason of review: Not as described.

Preferred solution: Let the company propose a solution.

Had an Experience with Medtronic?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be the first to start a discussion

You May Also Like

Progene - AVOID THIS SCAM! Progene "The scam is as follows: they offer you free product materials in return for completing their study. You have to complete 5 periodic surveys and return saliva samples so..." Read more HoWigs - Wavy Human Hair Full Lace Wig Review HoWigs "Subject: returns & refund ME: Message: Hello, I received my wig today, on 11/03/2016. I am not satisfied with my order.  The hair feels hard, looks and feels like synthetic...." Read more Wigsbuy Human Hair Wig Review Wigsbuy "SCAM ARTISTS. DO NOT BUT A WIG FROM THESE PERSONAL SCAM ARTISTS!!!! AND IF YOU DO AND YOU'RE TOLD TO RETURN, DO NOT RETURN AT YOUR LOCAL POST OFFICE BECAUSE..." Read more Iheartmacros 16 Week Personal Macro Coaching Fitness Program Review from Ogden, Utah Iheartmacros "BEWARE!!! I purchase from this trainer a 16 week training and basically got NOTHING out of her... She didn't check in weekly, didn't have a weekly change up of exercise,..." Read more Lazada Malaysia - Lazada bad Customer Services Lazada Malaysia "1. Chat CS cancelled my order and deny mistake. **I have chat records as proof. 2. Email to CS, log complaint politely, but has been ignored too. They purposely help/cover..." Read more Kenworth Truck Company - Be aware of MHC - Chattanooga Kenworth Truck Company "I bring in a Kenworth T680 2016 yesterday 07/2617 around 2:00 pm to the MHC Kenworth - Chattanooga 7831 Lee Highway Chattanooga, TN 37421, with a clear defect instruction as..." Read more Sonic - NASTY EMPLOYEE SQUATTER HOARDER Sonic "I SHOWED the manager proof of the employee squatting in a shed infested with fleas roaches sleeps on a mattress on the floor amongst cat *** and urine digs holes..." Read more Shark Offers - Sharkoffers.com - not delivering and terrible customers service Shark Offers "I have placed an order on May 27th on the website https://sharkoffers.com/ and since then I have asked for a tracking number or news about the delivery and I have..." Read more