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On June 13th I called Medtronic pacemaker support with an issue I had the night before. The first agent was rude and NEVER asked why I was calling he was so fixated on the fact he could not see my devices in his system.

However, I was on my Carelink Site and I had no issue seeing my devices to include serial number. I called back through customer support and the supervisor appeared to be helpful. She connected me back to patient support who provided very detailed information regarding the interrogation of my device and successful transmissions of two reports.

However, now they deny the call ever took place. I have NO confidence that my Medtronic monitor is working or that patient support cares or knows what is going on

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