Not resolved

I agreed to purchase the 670 insulin pump with the cgm as I had met my insurance deductible for 2017 and it was time for a replacement. Medtronic Rep rushed the pump to me in less than a week but without the cgm.

The cgm was a big selling point for making the purchase! I was told they were on backorder. The rep was told I do not want the pump if the cgm is not included with the pump order. I want it ALL covered under the insurance.

The cgm finally arrived “in 2018” and of course they expect me to put up almost 1500.00 to keep the cgm since my deductible has not been met for the new year.

It’s these kinds of games this company should not be allowed to get away with. I will take my business somewhere else.

Product or Service Mentioned: Medtronic Minimed 670G Insulin Pump.

Reason of review: Order processing issue.

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