Product: Medtronic Customer Care Clear all filters (0 of 43 reviews match)
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Now mind you I was a medtronic fan for 20 years had a bad experience and left. Four years I go back and am being told that because I hadn’t paid for an invoice I hadn’t received yet this was the second attempt to collect and after the third no more supplies. What??? I...
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1.8
Product
Medtronic Customer Care
I didn't like
  • No way to contact corporate
  • Customer service attitude
#1266048
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I was with Medtronic for just over 10 years. After they were paid in full by my insurance, they dropped me like a hot potato! They only care for profit and not at all of their paid for products or customers who use them. The front support is friendly, but they are...
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1.2
Product
Medtronic Customer Care
I didn't like
  • No feedback system in place
  • Lack of customer support
  • Issues with medtronic following own rules and regulation
#1261015
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I started using Medtronic again just recently since my ins co only gave me 2 choices. I had been buying from ADW diabetes supplies who ironically charges about 1/4 of the price for the exact Medtronic labeled supplies, pleasant and easy to work with and accurate. but,...
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Product
Medtronic Customer Care
#1251122
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So, I've been working with a rep to get a new insulin pump through my insurance. After almost no contact for a couple of months, she tells me my insurance won't cover it as my previous one is still under warranty. I call my insurance company and they tell me they...
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liketheairport
liketheairport

So, it's been more than a month. The rep still hasn't responded. Medtronic hasn't responded to my inquiry directly to them. It's like they dropped off the face of the Earth.

Product
Medtronic Customer Care
I didn't like
  • No follow-up
  • No explanation
#1250169
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Over the past 4 years, Medtronic's customer service has been difficult to deal with over the phone. It is hard to figure out which department to request after you get the menu from the main 800 #. I don't need technical support, help with an order, and probably nothing...
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Anonymous
Anonymous

Your call wasn't dropped. They hung up on you. It happens to me all the time with Medtronic, usually after someone "puts me on hold".

Product
Medtronic Customer Care
#1250099
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Medtronic - Horrible

Poor service. Even worse mangement and staff. Psychotic.
Product
Medtronic Customer Care
#1244636
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Medtronic - Terrible company

They never send my reservoirs I needed to get my pump going. I had to cancel training 2 months later I still don’t have them and they won’t explain why, every time I call in I get forwarded to multiple people in a circle. Horrible customer service.0
Product
Medtronic Customer Care
#1230981
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Are all large companies going this way these days? Medtronic is sure leading the way as a company who makes it very difficult to get to a second level manager or supervisor who is trained to answer questions outside of the "menu" of the typical first level phone...
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Product
Medtronic Customer Care
#1230049
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OK folks, Medtronic has a monopoly and obviously doesn't give a rats you know what about the patients / customers. We spend $5,000 on an insulin pump and can't get a return phone call? So, you have an issue with a broken pump or lack of supplies? Report it to the FDA...
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1.3
Product
Medtronic Customer Care
I didn't like
  • Lack of responsiveness from pump order support
#1227806
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I get my diabetes test strips from Medtronic and have for years. They told me that my new insurance only allows 4 boxes per month, and I have no copay. The problem is, even on automatic refill, they can't seem to get me the supplies. Last month I was down to the last...
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1.0
Product
Medtronic Customer Care
I didn't like
  • Customer service and order fulfillment
#1215850
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