Product: Medtronic Customer Care Clear all filters (0 of 41 reviews match)
filters
seller:
Show
state:
Show
city:
Show
product:
I started using Medtronic again just recently since my ins co only gave me 2 choices. I had been buying from ADW diabetes supplies who ironically charges about 1/4 of the price for the exact Medtronic labeled supplies, pleasant and easy to work with and accurate. but,...
Read more
Product
Medtronic Customer Care
#1251122
Reply to reviews
So, I've been working with a rep to get a new insulin pump through my insurance. After almost no contact for a couple of months, she tells me my insurance won't cover it as my previous one is still under warranty. I call my insurance company and they tell me they...
Read more
liketheairport
liketheairport

So, it's been more than a month. The rep still hasn't responded. Medtronic hasn't responded to my inquiry directly to them. It's like they dropped off the face of the Earth.

Product
Medtronic Customer Care
I didn't like
  • No follow-up
  • No explanation
#1250169
Reply to reviews
Over the past 4 years, Medtronic's customer service has been difficult to deal with over the phone. It is hard to figure out which department to request after you get the menu from the main 800 #. I don't need technical support, help with an order, and probably nothing...
Read more
Product
Medtronic Customer Care
#1250099
Reply to reviews
Show

Medtronic - Horrible

Poor service. Even worse mangement and staff. Psychotic.
Product
Medtronic Customer Care
#1244636
Reply to reviews
Show

Medtronic - Terrible company

They never send my reservoirs I needed to get my pump going. I had to cancel training 2 months later I still don’t have them and they won’t explain why, every time I call in I get forwarded to multiple people in a circle. Horrible customer service.0
Product
Medtronic Customer Care
#1230981
Reply to reviews
Are all large companies going this way these days? Medtronic is sure leading the way as a company who makes it very difficult to get to a second level manager or supervisor who is trained to answer questions outside of the "menu" of the typical first level phone...
Read more
Product
Medtronic Customer Care
#1230049
Reply to reviews
OK folks, Medtronic has a monopoly and obviously doesn't give a rats you know what about the patients / customers. We spend $5,000 on an insulin pump and can't get a return phone call? So, you have an issue with a broken pump or lack of supplies? Report it to the FDA...
Read more
1.3
Product
Medtronic Customer Care
I didn't like
  • Lack of responsiveness from pump order support
#1227806
Reply to reviews
I get my diabetes test strips from Medtronic and have for years. They told me that my new insurance only allows 4 boxes per month, and I have no copay. The problem is, even on automatic refill, they can't seem to get me the supplies. Last month I was down to the last...
Read more
1.0
Product
Medtronic Customer Care
I didn't like
  • Customer service and order fulfillment
#1215850
Reply to reviews
I only had two calls from Medtronic to contact them about receiving my Continuous Glucose Monitor (CGM). I have received the CGM now and was trained by a Medtronic trainer. Though they should have known that because the area is the one I spoke with who did a fantastic...
Read more
Anonymous
JParsick

Still not resolved

Product
Medtronic Customer Care
#1205798
Reply to reviews
So never mind the product - don' t buy as you will have to deal with the call centre.A humiliating and frustrating time wasting experience. painful, painful process of talking to mechanical humans - treat you like an idiot every time - make you feel like it is your...
Read more
Product
Medtronic Customer Care
#1202468
Reply to reviews