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I've been an RN for a long time, and am a Type I diabetic. After switching directly to Medtronic from a different supplier for Medtronic supplies due to change of insurance, I've had nothing but problems. My Doctor sent orders in for supplies, but they never came. I...
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1.0
I liked
  • Pump itself is of decent quality
I didn't like
  • Company horrible at billing and getting supplies to patients
#1188617
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I've had so many issues with customer service and Medtronic its unreal. I wasn't getting enough sensors to last me the three months I was told would last. I was getting two boxes instead of three, so I called and the chick on the other end kept telling me that I was...
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1.3
I didn't like
  • Accounts payable
#1184876
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Love Medtronic

I have had my pump for 2 weeks. Just love it. I had an issue and I called the hotline and spoke with Daniel. He stayed with me on the phone for 3 hours until we got it resolved. Very kind young man! Everyone at Medtronic has been very kind and helpful to me.. God bless everyone at Medtronic for helping me. Shelia Waldrop
5.0
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
#1184724
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I am a Type 1 Insulin Dependent Diabetic. In July 2017 my Endocrinologist spoke to me about getting a New 670G Insulin pump along with the Continuous Glucose Monitor (CGM) system for the 670G Insulin pump to try and bring some consistency in managing my blood sugar...
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Anonymous
AndyP.frmIndy500

OMG!!! My fiance is currently going through a very similar situation with the exact same incompetence, lies, callousness, billing, and the list just goes on and on as I am sur...

1.0
I liked
  • There are only two people that are helpful
  • Two people on the staff
I didn't like
  • New product braking with parts on back order
  • Overcharge on diabetic supplies
  • Rest are totaly incompetent
#1183784
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I never received an invoice for my latest shipment of pump supplies, so I went online to discover an invoice that was due. I ALWAYS pay my invoice the day I get it...IF I get it! I received two phone calls, recordings telling me to hold for a "very important business...
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#1179218
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I have been on the phone with customer service for 2 hours fifty seven minutes and they have no idea what they are doing. They straight up lie to you. I’ve worn a pump since 1987 and Diabetes over 53 years. Their pumps keep advancing but their reliability and their...
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2.8
#1178650
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Medtronic's customer service is absolutely horrible. This is the third pump I have ordered from them, and each time the customer service gets worse. If it weren't for the product they offer being the best, I wouldn't order from them ever period. I don't understand why...
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Anonymous
Terri Wilson

I have been on the phone with customer service for 2 hours fifty seven minutes and they have no idea what they are doing. They straight up lie to you. I have had issues for a ...

1.8
#1174866
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Medtronic - Can’t get their S#!+ together

Horrible trainers can’t even get a hold of them, very bad company...so unprofessional.
2.2
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
#1170999
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On a Friday night at midnight, my six month old insulin pump had a power failure. After speaking with tech support apparently in the Philippines, I was told a new pump would arrive Monday. On Sunday, I received an email from ups stating that the pump would be delivered...
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2.0
I liked
  • Insulin pump when it works
I didn't like
  • Pump dying at midnight
  • Terrible customer service
#1170658
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I am having a slight emergency with my insulin pump/sensor (nothing to warrant going to a hospital, they're just not working). I have called 13 phone numbers and NO ONE will answer the phone. When I finally get through to someone, they tell me that they have NO IDEA...
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1.8
I liked
  • Insulin pump when it works
#1167977
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